1Return Eligibility
Returns are accepted only if the ApniBus POS Machine is found to be defective or non-functional upon delivery.
The product must be returned in its original condition along with all accessories and components provided with the product.
2How to Report a Defective Product
If you receive a defective or non-functional POS Machine:
- Contact ApniBus Customer Support as soon as possible.
- Share clear photos or videos showing the issue with the product.
- Our support team will review the issue and may guide you through troubleshooting.
- If the product is confirmed to have a manufacturing or functional defect, ApniBus will arrange the appropriate resolution.
3Non-Returnable Cases
Returns will generally not be accepted for:
- Change of mind or personal preference
- Incorrect information provided by the customer
- Physical damage caused after delivery
- Damage caused by misuse, negligence, unauthorized modification or repair
- Normal wear and tear
- Issues caused by improper use or handling
4Refunds
If a refund is approved, the applicable refund amount will be processed through the original payment method or another method communicated by ApniBus.
5Warranty
The product is covered under the applicable ApniBus warranty terms. Warranty-related issues will be handled according to the warranty policy provided with the product.
6Contact Us
For return, refund or product-related support:
ApniBus
Tower B4, Spaze I-Tech Park, 209–212, Block S, Sector 49, Gurugram, Haryana – 122018